CMZ has carried out a strategic movement to reinforce its commercial network in the UK. Aiming to offer a direct and tailored service to the customers in the country, the company has recently experienced a significant growth of its commercial department by incorporating a new structure with the employment of new experienced technical sales representatives.
Due to its large tradition on the machine-tool sector, the United Kingdom has always been an important market for CMZ. The high demand of CNC lathes in the country makes clear the need for a robust sales network and an efficient after sales team. To meet this demand and ensure a quality response to the customers, CMZ has reinforced its commercial network in the UK by appointing Lee Rodgers as sales Director and also the addition of five new experienced technical sales representatives. With this established and consolidated team, the goal of the company is to guarantee support for the existing customer base and commercial support throughout the entire purchasing process of a CMZ lathe.
This strategic movement aligns with the company’s philosophy of in-house production. CMZ manufactures more than the 80% of the components of its lathes in its own manufacturing plants: Over 40,000 m2 of facilities specifically designed to the production of its machines and is focused on offering a long-lasting quality product. The establishment of a skilled commercial team with extensive experience in the machine tool market will guarantee the best advice to those who are looking to purchase a powerful and reliable CNC lathe.
Product care extends to all the stages of the process, including the after-sales service. With the incorporation of Richard Eales as Service Manager in the UK at the beginning of 2024, and the increase of the number of technical field technicians, CMZ has also strengthened its after sales department in the United Kingdom over the past year. The aim of this decision has been to ensure continuous improvements to ensure a reliable, high-quality response to all those who acquire a CMZ lathe or are considering it, thus establishing a solid and strong structure.
The company counts on more than 70 professionals to provide a technical support service distributed among its six European subsidiaries, whose main duty is to guarantee the correct functioning of the machines. The team is composed by engineers from the factory who are experts on CMZ lathes that provide international support. Through this structure, the after sales department is capable of offering an attentive and customer-tailored service worldwide. Moreover, in order to provide direct assistance to the customers, CMZ has a free hotline service in which all users will be directly attended to by field CMZ engineers.
With a clear commitment to European manufacturing, CMZ manufactures almost all the parts required for its lathes in its own facilities in Spain. More than 80 years in the machine tool market converge on a wide product range suited to all types of production needs. The company now has stock availability with CNC lathes for immediate delivery, from either single or multi-turret lathes to real automation solutions with Gantry Loader. This is a great opportunity to acquire machines with minimal lead times and prompt delivery to their facilities.
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